If you have questions about deleting or correcting your personal data, please contact us at firstname.lastname@example.org.
Cymatrax.com ("Cymatrax", "we", "us", "our") is an audio postproduction service, owned and operated by Cymatrax, Inc., a Texas C-Corporation. As a registered user of our "Service", you ("you", "your") can upload audio (and soon video) files, and other data or information (together, "Content") and encapsulate them in "Productions" on our "Website" Cymatrax.com.
Cymatrax, Inc. is a data controller for the purposes of the applicable data protection legislation in respect of the data it gathers from you and other users of our Website and/or Services.
So you can understand what will happen to your data, this privacy statement sets out how we will deal with any data which can personally identify you or which can be used together with other information we are likely to have access to identify you (“Personal Data”).
Cymatrax is compliant with the Federal Trade Commission in the United States of America. Not only is this strict and transparent regulation applied to our customers, but it is also applied to all our customers worldwide. This ensures a higher degree of protection of our customers' personal data.
Cymatrax does only work with USA companies and partners who comply with the FTC regulation themselves, or with EU companies who comply with GDPR and the EU-US Privacy Shield.
We provide a Data Processing Agreement for paying Cymatrax customers which process personal data of third parties on request.
Information that we can collect:
Where you have ordered or contracted with us for any Services, we may also be provided with your personal data via organizations we interact with in the relevant sector, such as our billing providers. We only use this data in order to deliver our Services. We do not process any special categories of data (also commonly referred to as “sensitive personal data”).
The below list sets out why we process your data, as well as the data processing conditions, we rely on when processing this data. More information on what the data processing conditions mean and why they are important is available here.
We will not share your Content, or metadata associated with or generated from your Content, with third parties without your permission. We might occasionally share statistical data concerning the Productions of our users with third parties, but if we do so, the data will be presented in an aggregated form that is not ascribable to an individual user.
Your Productions and any associated audio or video files will be permanently deleted from our servers including all its metadata and possible data from external services after a certain number of days, which we will announce on your Account's production list (21 days for audio, 7 days for video and API productions).
We will, however, keep billing metadata associated with your Productions in an internal database (how many hours of audio you processed).
Also, we might store selected audio and/or video files (or excerpts thereof) from your Content in an internal storage space for the purpose of improving our audio processing algorithms.
Other information like Presets, connected External services, Account settings etc. will be stored until you delete them or when your account is deleted.
If you delete your account, we will also delete all your personal information. However, please note that: there may be a delay before this information is deleted from our servers and our backup servers; and our legal obligations might require us to retain some information.
Cymatrax discloses personally-identifying or potentially personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Cymatrax’s behalf or to provide services available at Cymatrax’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country. By using Cymatrax’s websites, you consent to the transfer of such information to them.
Cymatrax will not rent or sell personally identifying or potentially personally identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Cymatrax discloses potentially personally-identifying or potentially personally-identifying only in response to a subpoena, court order or other governmental request, or when Cymatrax believes in good faith that disclosure is reasonably necessary to protect the property or rights of Cymatrax, third parties or the public at large.
Cymatrax takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying information.
All data that we collect from you is stored on secure servers in the United States of America.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
We do not use any third party cookies for tracking. If you are logged into your Cymatrax account, we use a cookie with your session ID to know with which account you are logged in.
Unlike most website operators, we do not collect any information about visitors (like Google Analytics, Social Widgets, etc.) on the majority of our pages.
However, in order to allow certain areas of our website to function, we may in the future use the following third-party services:
We can’t control or be held responsible for the privacy practices of these third parties. Please be aware that how these third parties handle your information is governed by the privacy policies of those third parties.
You should also be aware that these services might still collect web traffic data for the pages where they are installed, even when Users do not use it.
Our Services are not intended for children under eighteen (18) years of age.
If we learn that we have collected personal information on a child under eighteen (18) years of age without first having received the authorization of a parent or guardian, we will take the necessary measures to delete that information within a reasonable timeframe.
You have the right to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are processing. You can exercise the right in a variety of ways, and the easiest way for you do to this is likely to be contacting us at the email address detailed at the bottom of this privacy statement.
You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.
You have the right to restrict our processing of your personal data where:
Where any exercise by you of your right to restriction determines that our processing of particular personal data is to be restricted, we will then only process the relevant personal data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims.
You have the right to receive your personal data in a structured, standard machine-readable format and the right to transmit such personal data to another controller.
You have the right to require us to erase your personal data which we are processing where one of the following grounds applies:
In the case of Cymatrax being acquired, either in whole or in part, or in the unlikely event that Cyamtrax goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by the third party. You acknowledge that such transfers may occur and that any acquirer of Cymatrax may continue to use your personal information as set forth in this policy.
Alan Brunton, CEO